1. Introduction
Sayuri Beleza (website url address: https://sayuri-beleza.com) appreciates your business and trust. We are a company based in London, United Kingdom, dedicated to providing high-quality wigs and beauty products. Please read this Privacy Policy, providing consent to this document in order to have permission to use our services and purchase our products.
2. Data Collected
Data Storage Location We are a UK-based company and operate web servers hosted by Hostinger in the United Kingdom. Our hosting provider adheres to strict security standards and is compliant with the UK GDPR, ensuring that your data is securely stored.
Registration Data If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile (such as hair preferences or wishlists). You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase and Shipping Data To process your orders for wigs and accessories, we collect essential billing and shipping information. This includes your First Name, Last Name, Address, City, Postcode, Country, Phone Number, and Email Address. This data is stored to allow us to fulfill your order, generate invoices, and provide customer support.
Support Data If you contact us for assistance regarding a product or an order, we may store the correspondence (emails or contact form submissions). This helps us provide efficient customer service and track the history of your requests.
Comments and Reviews When you leave comments or product reviews on the website, we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form Information submitted through the contact form on our site is sent to our company email. These submissions are kept for customer service purposes; they are never used for marketing purposes or shared with third parties without your explicit consent.
Google Analytics We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data We use your personal information in the following cases:
Processing and delivering your orders;
Verification/identification of the user during website usage;
Providing Technical or Product Assistance;
Sending updates to our users with important information about their orders;
Checking account activity to prevent fraudulent transactions and ensure security;
Customizing the website to make your experience more personal and engaging.
3. Embedded Content
Pages on this site may include embedded content (e.g., YouTube videos, Instagram posts). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.
Necessary Cookies (All Site Visitors & Customers)
woocommerce_cart_hash: Helps WooCommerce determine when cart contents/data change.
woocommerce_items_in_cart: Helps WooCommerce determine when cart contents/data change.
wp_woocommerce_session_: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
PHPSESSID: To identify your unique session on the website.
No personal information is stored within these cookies.
Cookie Management You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account or have placed an order, your personal information can be accessed by:
Our system administrators.
Our fulfillment staff (in order to pack and ship your products to the correct address).
6. Third Party Access to Your Data
We do not share your data with third parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us (e.g., payment and shipping).
Payment Processors We accept payments through third-party payment gateways (e.g., Stripe, PayPal). When processing payments, some of your data will be passed to the payment processor, including information required to process or support the payment, such as the purchase total and billing information. We do not store your full credit card details on our servers.
Shipping Providers To deliver your orders, we must share your name, shipping address, and phone number with our courier partners (e.g., Royal Mail, DHL, DPD, etc.).
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. If you register on our website, we also store the personal information you provide in your user profile. Order records are retained for administrative, legal, and tax purposes as required by UK Law (generally 6 years).
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as tax records for purchases).
UK GDPR Rights Your privacy is critically important to us. Sayuri Beleza intends to comply with the Data Protection Act 2018 and the UK GDPR. You have the right to access, rectify, or erase your personal data.
10. Third Party Websites
Sayuri Beleza may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Sayuri Beleza, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.
Any passing on of personal data for legal purposes will only be done in compliance with the laws of the United Kingdom.